At FixRoot, we treat your information the same way we handle your property—with respect, care, and purpose. From the first contact to the final step of service, we collect only the details we need and store them securely. Your trust is essential to us, and protecting your privacy is part of every job.
We do not sell, rent, or give away your personal data under any circumstance.
What We Collect and Why
When you contact FixRoot, schedule a service, or request a quote, we may collect the following:
- Name
- Address
- Phone number
- Type of service needed
- Property-related notes or observations
Additionally, non-personal technical information may be recorded during visits to our website. This includes:
- Browser type
- Time on page
- Device model
- Basic location data
This technical data helps improve user experience by optimizing how our website works across different devices and connections.
We do not collect credit card numbers, government-issued identification, or sensitive financial data through the website.
How We Use the Data
All data collected is used only to:
- Communicate with you
- Schedule visits
- Prepare job estimates
- Follow up on completed work
- Respond to support requests
We do not use your data to advertise third-party products. No personal information is shared with unaffiliated vendors or platforms. The data remains inside FixRoot, used exclusively to support your service.
Analytics data is reviewed in bulk to refine website performance and never linked to individual users.
Cookies and Functionality
FixRoot uses basic cookies to remember user preferences, page views, and session behavior. Cookies make navigating the website easier and allow the site to respond to returning visitors with consistent behavior.
You may block or delete cookies using browser settings. Site functionality will remain accessible even with cookies disabled, although some layouts or input fields may not retain preferences between visits.
No third-party tracking cookies or advertising tools are integrated into our platform.
Data Security Practices
All collected information is protected using secure encryption protocols and stored on restricted-access servers. Our internal systems are designed to limit access based on job role. Only team members working directly on your service request may view your details.
Regular system updates and data audits ensure ongoing protection. If a security risk is detected, immediate measures are taken to isolate and resolve the issue.
We take data security as seriously as we take every service we deliver.
Your Rights as a User
You have the right to:
- Request the personal data we have collected about you
- Ask for corrections if information is outdated or incorrect
- Request deletion of your records if no legal or operational obligations require retention
All requests are verified before action to prevent misuse. Once verified, changes or deletions are completed within a reasonable time, and confirmation is sent to you directly.
We do not charge for data access, correction, or removal.
Data Retention Periods
Personal data is stored only for as long as it supports operational needs. Once the job is complete, records are retained only if required for documentation, quality assurance, or compliance. Outdated or unnecessary information is securely erased.
We do not hold data indefinitely or for speculative marketing.
Policy Changes and Updates
FixRoot may update this Privacy Policy when service models evolve or regulatory guidelines shift. Any changes will be reflected on this page immediately. We do not send notifications unless changes significantly impact your data rights.
You may review this policy at any time for the most recent updates.
Children’s Privacy Protection
Our services are not intended for minors. FixRoot does not knowingly collect data from anyone under thirteen years of age. Any submissions found to be from underage individuals will be removed without record or retention.
Respect Earned Through Protection
We work hard to earn trust through performance. Part of that trust includes privacy. FixRoot keeps your information private, protected, and never exposed without clear purpose and your full knowledge.
Email: support@fixroot.site
Website: https://fixroot.site/
